Terms of Service

Introduction

These are the terms of supply for services ordered on tinytravelship.com (Site). The Site is operated by or on behalf of Tiny Travelship Ltd (we, us and our). We are a limited company, registered in England. Our registered company number is 14465774, and our registered office is at 71-75 Shelton Street, London, UK. Our VAT registration number is 445071410.

Your purchase of any of the services offered on the Site (Services) is subject to these terms and by placing an order for any Service you agree to be bound by them. You should print a copy of these terms for future reference. Use of the Site itself is subject to our Website Terms of Use. Use of your personal information submitted to or via the Site is governed by our Privacy Policy.

These terms were last updated on 14/01/2024.

Registering with us

To order any Service, you must first register to set up an account with us by completing the account registration form available on the Site. You only need to register once. 

To order any Service, you must satisfy the following minimum eligibility criteria:

• You must be at least 18 years of age (or any older age legally required under local law to bind yourself legally to these terms

It is your responsibility to ensure you satisfy all of the minimum eligibility criteria set out above before choosing to order any Service with us. By doing so, you confirm to us that you do meet all of the minimum eligibility criteria.

To register, you must provide us with accurate, complete and up-to-date contact information, including your email address. You are responsible for the information you provide to us. You must contact us promptly to inform us of all changes to this information

We reserve the right, in our discretion, to carry out checks (including checks with credit reference agencies) for the purposes of confirming your identity and to establish your creditworthiness. By agreeing to these terms, you agree to our doing so.

If you are registering as an organisation, rather than in your personal individual capacity, you must have the necessary authority, power and right fully to bind the legal entity or organisation on whose behalf you wish to be granted access to the Service(s) ordered. If you are not authorised to bind that legal entity or organisation, you must not attempt to register. By registering, you represent and warrant to us that you are duly authorised.

Upon registration for an account with us, you will be asked to create a password. You must keep your password confidential at all times and use it only to access and use your account and not for any other purpose. You are the only authorised user of your account and, accordingly, you must not disclose your password to anyone else. You should contact us immediately upon discovering any unauthorised use of your account or error in the operation of your password. Any breach of these terms and/or any use of your account by anyone to whom you disclose your password will be treated as if the breach or use had been carried out by you, and will not relieve you of your obligations to us. 

Our services

The Services are described on the Site. We warrant that the Services will substantially conform to the relevant description on the Site and will be provided with reasonable care and skill.

Each Service involves a subscription. The subscription gives you access to the Service for a period of one month. It is important to note that, at the end of this subscription period, your subscription will automatically renew (unless we are no longer offering the Service, in which case we will notify you) for an equivalent period (and continue to do so), unless you have already cancelled your subscription.

You acknowledge and agree that you are solely responsible for all use you make of any Service.

Ordering

Once you have registered and set up an account with us, Services may be ordered by following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the “Subscribe” button on the checkout page.

Where we accept your order, we will confirm such acceptance by sending you a confirmation of your order (Order Confirmation). The contract between you and us in relation to the Service(s) ordered (Contract) will only be formed when we send you the Order Confirmation.

Charges and payment

The charges for Services are as quoted on the Site from time to time. Charges include VAT. 

Charges are liable to change at any time, but we will give you notice before making any changes to charges and give you the opportunity to cancel your subscription before they take effect.

Payment for all orders must be made by credit or debit card on the checkout page. We accept payment by most major credit and debit cards. We can only accept credit or debit cards where the statement address is within the United Kingdom.

You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

From time to time we may run promotions where we issue discount codes. These can be used in part-payment of the charges for the Service(s) ordered online, subject to the terms under which they were issued (as indicated in our relevant promotion from which you got the code). Discount codes can only be used once, and only during the period of validity stated and only in respect of the relevant Service(s) stated. Discount codes cannot be redeemed for cash.

If your subscription to a Service renews, charges for each renewal period (at the same level as the preceding subscription period, unless the charges have increased, in which case we will notify you beforehand) will automatically be charged to your account, in advance, on the renewal date (or shortly before or after), unless you have already cancelled your subscription.

You are responsible for all charges to your account. If you have questions regarding charges to your account, you should contact us.

We will endeavour to take payment in respect of all charges to your account from the same credit or debit card that you have previously paid with (unless you have provided details of an alternative card in your name that we should use). You authorise us, on an ongoing basis, to debit that card (or, if relevant, the alternative card) automatically with all charges due and payable by you in relation to any Service in accordance with these terms, until that Service is cancelled or your account is closed.

If you do not pay us charges you owe us on time (including if any correct charge to your credit or debit card is not authorised), we may suspend or terminate your access to any Service (and we reserve the right to pursue any available legal remedy to collect the amount owed by you). However, charges will continue to be incurred until the account is closed.

Access to the Site / Acceptable use / Intellectual property rights / Content / User content

You agree that you will not, nor allow anyone else to, use your account or any Service:

• to access or attempt to access any Service which you have not purchased or subscribed to;
• to interfere with or disrupt the provision of any Service or use any Service in a way that interferes with anyone else’s use of any Service;
• to further any criminal or fraudulent activity or to impersonate another person; 
• to breach the rights of any person (including, but not limited to rights of privacy and intellectual property rights); or
• otherwise in breach of any acceptable use guidelines that we may issue from time to time.

Changes to the Service, charges and terms

As it is our policy continually to review and update our Service offerings, we reserve the right to make changes to any Service, charges and/or to these terms from time to time, provided we will not, unless you agree, make any changes in respect of any Service you have already paid for that would significantly reduce the type or level of service you receive (except if we need to do so for security, legal or regulatory reasons) and/or increase the charges you are obliged to pay. We will always give you as much notice as we reasonably can of such significant changes on the understanding that you have the option of accepting them or cancelling your Service subscription without penalty, in which case, you should notify us that you wish to cancel your subscription. If you do not cancel your subscription before the date on which the changes come into effect (which we will notify to you), this will mean that you have accepted them.

Consumer cancellation rights

You normally have the right to cancel a Contract within 14 days after the date we send you the Order Confirmation. However, you acknowledge that we start provision of the Service immediately following acceptance of your order (which, by placing your order, you request us to do) and that you will have no right to change your mind and cancel under the Consumer Contracts Regulations once the Service has been provided. 

To request to cancel a Contract, you must clearly inform us: 

• in writing to becky@tinytravelship.com, giving us your email address and order reference; or 

Nothing in this section affects your legal rights.

Our refunds policy

If your request to cancel a Contract (see above) is granted, we will process any refund due to you as soon as possible and, in any case, within 14 days after you notify us of cancellation. 

If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.

Defective Services

If any Service you order is defective (in other words, it does not comply with the requirements of the Contract), you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Service is defective, you should inform us as soon as possible, preferably in writing, giving your email address and order reference. Nothing in this section affects your legal rights.

Subscription cancellation

If you do not wish your subscription to a Service to renew automatically at the end of the then-current subscription period you must notify us or alter the subscription renewal settings of your account through the Site, at least 7 days in advance of renewal. If you do not do this, charges to your account may continue until the end of the following subscription renewal period. It is your responsibility to notify us in advance of renewal. 

Subject to your Consumer cancellation rights, you cannot cancel your subscription before the end of the then-current subscription period, unless:

• the Service to which you are subscribed ceases to be available or becomes degraded so as to materially and adversely affect that Service and it is not restored within 7 days; or
• we make changes, in the circumstances described under Changes to the Service, charges and terms, to which you do not agree.

In any of these cases, you should notify us that you wish to cancel your subscription in which case we will give you a pro-rated refund of the advance charges already paid by you, based on the unexpired portion of the then-current subscription period.

Service suspension and termination

We may, from time to time, with or without prior notice, temporarily suspend the operation of any Service and/or the Site (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality. 

We may, with or without prior notice, terminate any Contract or suspend and/or terminate any Service and/or your use of your account in the event that: 

• you have breached any of these terms; 
• you fail to pay any correctly billed charges when due; or 
• you become insolvent or make composition with your creditors or petition for your own bankruptcy or have a bankruptcy petition presented against you, or are subject to any event or proceedings which are equivalent or substantially similar under any applicable jurisdiction.

If you have breached these terms, we may take such action as we deem appropriate. Such a breach by you may result in our taking, with or without notice, all or any of the following actions:

• issue of a warning to you;
• immediate, temporary or permanent withdrawal of your right to use any Service;
• legal proceedings against you for reimbursement of all recoverable loss and damage resulting from the breach; and/or
• disclosure of all relevant information to law enforcement authorities as we reasonably feel is necessary.

The responses described above are not limited, and we may take any other action we deem appropriate.

Upon termination of any Contract or Service or your account, for any reason (including where, in accordance with these terms, you cancel or do not renew your Service subscription): 

• all rights granted to you under these terms will immediately cease;
• you must promptly discontinue all use of the relevant Service; and
• you must pay us all outstanding amounts that you owe us.

You may terminate your account at any time

Our liability

Nothing in these terms shall limit or exclude our liability to you:

• for death or personal injury caused by our negligence;
• for fraudulent misrepresentation; 
• for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded; or
• for any other liability that, by law, may not be limited or excluded. 

Subject to this, if you are a consumer and not a business customer, in no event shall we be liable to you for any business losses, and if you are a business customer, in no event shall we be liable to you for any indirect or consequential losses, or for any loss of profit, revenue, contracts, data, goodwill or other similar losses Any liability we do have for losses you suffer arising from any Contract shall not, in respect of any 12-month period (calculated from the date of that Contract), exceed the charges payable by you for the relevant Service(s) in that 12-month period and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

General

You may not transfer or assign any or all of your rights or obligations under any Contract. 

All notices given by you to us must be given in writing to the address set out at the end of these terms. We may give notice to you at the email address you provide to us when placing an order.

If we fail to enforce any of our rights, that does not result in a waiver of that right. 

If any provision of these terms is found to be unenforceable, all other provisions shall remain unaffected.

These terms may not be varied except with our express written consent.

These terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

These terms shall be governed by English law, except that (if you are a consumer and not a business user) and if you live in Scotland or Northern Ireland, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law. 

Subject to the next paragraph, you agree that any dispute between you and us regarding these terms or any Contract will only be dealt with by the English courts, except that (if you are a consumer and not a business user) and if you live in Scotland or Northern Ireland, you can choose to bring legal proceedings either in your country or in England, but if we bring legal proceedings, we may only do so in your country.

Contacting us

Please submit any questions you have about these terms or an order you have placed or ordering in general, or any complaint or concern in relation to any Service ordered by email to becky@tinytravelship.com between the hours of 9am to 5pm, Monday to Friday